Knowledge base
How to build an approved answer knowledge base
Centralize approved answers, keep them current, and let matching recover them when the next customer asks the same question differently.
Product proof
See how this becomes a Replex response
Instead of asking visitors to trust a claim, the page shows the work: parse the request, match approved answers, flag gaps, review sources, and export.
Response trigger
Uploaded file parsed into questions
Low-confidence gaps flagged
Response workflow
Build an Approved Answer Knowledge Base turns into matching, drafting, source review, approval, and export.
Use case overview
A durable knowledge-base workflow so future questionnaires start from current, reviewed, source-backed answers.
What belongs in the knowledge base
Add answers that your team would be comfortable sending to customers, plus tags, owners, and evidence references.
- Access control answers
- Encryption answers
- Incident response answers
- Privacy answers
- Availability answers
Keep it alive
A knowledge base only works if it changes with your company. Use review status and version history to keep content current.
Workflow steps
- 1Collect prior approved answers
- 2Normalize wording
- 3Tag by control area
- 4Attach evidence
- 5Review regularly
Expected outcomes
FAQ
Can Replex import answers from spreadsheets?
Yes. Knowledge base import supports CSV and XLSX workflows.
Can answers be edited after approval?
Yes. Version history and activity logs help teams track changes over time.